Now
Work. I do RevOps and AI Enablement at VenueNow, one of Australia’s biggest venue marketplaces. In practice that means using AI to streamline how the business runs and increase revenue, keeping my own head above water in a world that refuses to sit still (thanks AI), and passing on whatever I learn to the team around me.
Two projects have most of my attention:
- Vera, our customer success agent, live with real customers since May. The idea is to democratise the five-star event planning experience. A human concierge on a $200 booking never made commercial sense, so that level of service was reserved for the $200k conferences. AI changes the maths: for the first time, “everyone gets it” can actually be true. Five-star here means right for you, not maximum: a small booking handled in three frictionless messages, a big conference given options and site visits.
- An internal tools app the whole team uses daily: venue insights, enquiry analytics, comparison tools, plus an AI layer you can just ask questions of. Built solo, because apparently we’re all developers now. My success metric is simple: tools get adopted without me telling anyone to use them. There’s also a joke generator in the sidebar. No one asked for it.
Training. I’m running Leg 1 of the GPT100 relay in the Grampians this November: 50km with about 2,000m of climbing. Most of my weeks are shaped around it, three runs and three lifts.
Reading. Currently The Trading Game by Gary Stevenson. Recently finished: That Will Never Work by Marc Randolph, In Order to Live by Yeonmi Park, and The Handmaid’s Tale.
Also playing chess (too much)
If you’re in Sydney and want to run or grab a coffee, say g’day. If you’re further away, say hello anyway.
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